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Delivery & Return Information

Delivery


The couriers will deliver on a working day (defined as Monday to Friday, excluding Bank Holidays) between 7am and 10pm.

Orders placed before 2.00pm will be dispatched the same working day. Orders placed after 2.00pm may be dispatched the next working day.

Standard Delivery - £5 (UK only)

We expect your package to arrive within 3/4 working days.

Next Day UK Delivery - £8

Express delivery orders placed on a Friday before 2 pm will be delivered on Monday. Orders placed over the weekend cannot be dispatched until Monday.

£9.95 European Delivery (Courier or Royal Mail Tracked - 1-2 weeks)

£18.95 Rest Of World Delivery (Tracked Royal Mail Delivery - 1-3 weeks depending on destination)

Please note we do not deliver on bank holidays. Any orders placed on a bank holiday do not qualify for next day delivery but will be dispatched within 2 working days.

If you require any further information on this please contact our Customer Service team on 01636918600.

If you wish items to be sent to multiple addresses, please place separate orders for each address.

The couriers we use will ask for a signature upon receipt. If you are not at home when the courier attempts to deliver a card will be left telling you where your order can be collected from or notifying you when delivery will be attempted again.

Please check the condition of the parcel before signing for it. If it appears damaged or has been tampered with, please check the contents before accepting it from the courier and, if there are items missing, reject the package.​


Returns.

We hope you will love everything that you order from us, but don’t worry if something isn’t quite right, you have 14 days to return, or to exchange the item for something else (as long as it is the same price or lower).

Please package up your order securely to ensure that it is not damaged on it's way back to us.

The responsibility and liability of the goods remains with you until we are in receipt of the goods.

We recommend you return by registered post. Goods are returned to us at your own cost.

If you need a refund your account will be credited once item/s are received and are in an appropriate condition. Returned items must not be worn, soiled or damaged in any way, and must be 'as sold'.

This differs from our In Store Policy where unwanted items can be returned within 14 days of purchase for an exchange for items of the same or higher value, on payment of the balance, or store credit only.

Please return goods

Vix

21 Middlegate,

Newark,

Notts,

NG24 1AG

Any quereis

TEL: 01636918600

EMAIL: [email protected]